MVD Users May Experience Service Delays, Public Health Emergency Causes Staffing Limitations
PHOENIX, ARIZONA, US – Staffing limitations due to the ongoing public health emergency are resulting in delays to some Arizona Department of Transportation Motor Vehicle Division customer service operations.
Some customers have contacted MVD worried that registration tabs have taken longer than expected to be sent via the U.S. Mail. Even if there is such a delay, once a first-time registration or a renewal has been paid, the customer’s accurate status is updated to the MVD database accessible to law enforcement, said the MVD in a press release.
Customers may also wish to keep their receipts after making payment.
Additionally, drivers whose license expires between March and September of 2020 have had that date automatically updated by six months and do not need to visit MVD for a renewal until the new date.
For phone customers, call center operations have been diminished, meaning call queues can be more than 30 minutes before reaching a customer service representative.
With employees absent due to illness and quarantine requirements, customer service representatives are feeling the pressure to maintain acceptable levels of service – building on the improvements heralded at MVD over the past few years.
